WHEN WILL MY ORDER SHIP?
Please allow 1–2 business days for your order to be processed and shipped. Once your order has shipped, you’ll receive a confirmation email with your tracking information.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery times depend on your location and the shipping method selected. Available shipping options and their estimated delivery dates will be displayed at checkout.
Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
WHERE DOES TRUESAFETY SHIP?
We currently ship to addresses within the United States, excluding U.S. territories and APO/FPO addresses.
WHICH SHIPPING CARRIERS DO YOU USE?
Depending on your location, order, and selected shipping option, your package may be delivered by carriers including USPS, 4PX, or SpeedX.
WILL I RECEIVE A TRACKING NUMBER?
Yes. Tracking information will be emailed to you once your order has been shipped.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel your order, please contact us as soon as possible at hello@truesafety.co.
We’ll do our best to accommodate your request before your order is confirmed or shipped. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
Contact us immediately at hello@truesafety.co with your order number and the correct address.
If your order has not yet been shipped, we’ll do our best to update it. Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing a complete and accurate shipping address.
WHAT IF MY PACKAGE IS LOST OR DAMAGED?
Please contact us within 7 days of the expected delivery date if your package appears to have been lost or arrives damaged.
Include your order number and, where applicable, photos of the damaged item so our team can assist you as quickly as possible.
DO YOU OFFER SHIPPING PROTECTION?
Yes. Optional shipping protection plans may be available at checkout to provide additional protection against eligible loss, theft, or damage during transit.
CAN I RETURN MY ORDER?
Eligible physical products may be returned within 90 days of delivery in accordance with our Return & Refund Policy.
To qualify for a change-of-mind return, the product must remain in its original packaging, unopened, and unused. Different conditions may apply if your product arrives damaged or you receive the wrong item.
HOW DO I START A RETURN?
Email us at hello@truesafety.co with your order number, the reason for your return, and any relevant photos.
Our Customer Support team will provide instructions on how to proceed.
WHAT IS TRUESAFETY+?
TrueSafety+ is our digital app subscription designed to provide additional safety tools and features, including CO monitoring, alerts, safety insights, and other connected features.
HOW MUCH DOES TRUESAFETY+ COST?
TrueSafety+ includes a 14-day free trial.
Unless cancelled before the trial ends, your payment method will automatically be charged $14.95 USD per month. Your subscription will continue to renew monthly until cancelled.
CAN I CANCEL TRUESAFETY+?
Yes. You can cancel your TrueSafety+ subscription at any time to prevent future charges.
To avoid your first subscription charge, you must cancel before your 14-day free trial ends.
ARE TRUESAFETY+ SUBSCRIPTION PAYMENTS REFUNDABLE?
Due to the digital nature and immediate availability of TrueSafety+ services and features, subscription payments are non-refundable once charged, except where required by applicable law.
Cancelling your subscription prevents future charges but does not provide a refund for subscription fees already charged.
DOES TRUESAFETY+ REPLACE A CERTIFIED CO ALARM?
No. TrueSafety+ and its alerts, readings, and monitoring features are designed to provide supplemental information and awareness.
They should not be used as a substitute for a properly installed and maintained certified carbon monoxide alarm or other life-safety equipment required by applicable laws or safety standards.
STILL NEED HELP?
If we haven’t answered your question, our Customer Support team is happy to help.
Email us at hello@truesafety.co or call us at +1 (564) 529-8920 and we’ll get back to you as soon as possible.